![]() ![]() Switching to using wired internet will give you a smoother and more consistent experience.Use a wired connection instead of WiFi whenever possible.To improve the overall quality of your Telehealth calls, try the following: Īdditional tips to improve your Telehealth call qualityĬonnection problems can be caused by a variety of outside factors, such as poor internet connection. If your organization uses an MDM such as Apple MDM or Jamf, have your IT department update the Privacy Preferences Policy Control for Google Chrome as outlined here: Enterprise Guide for Chrome Bug 1307502. Navigate to System Settings > Privacy & Security > Privacy > Screen Recording.If you're unable to screen share using Google Chrome on macOS, try the following steps: Troubleshooting screen sharing issues with Google Chrome on macOS If you're hearing an echo, see Why am I hearing an echo?.Reboot your computer and try to play audio again.If you’re using a dedicated sound card, make sure its drivers are updated.Update your web browser to the latest version.Clear your browser cache and reopen the site.Close any open media player (Spotify, Facebook, etc.), as they can control your speakers until they're closed.For example, your computer may be connected to Bluetooth earphones rather than your speaker.Check to see if your computer is using the correct source for audio.Test the sound and microphone by using another platform or application through your computer.If you're experiencing audio issues on Telehealth: Try a different supported browser (Chrome, Firefox, or Safari). ![]() Make sure that any security software you've installed on your computer or browser isn’t blocking access to your webcam or microphone for.For more information, see Enabling your camera and microphone access for Telehealth.Make sure that you've granted the browser permission to use the camera and the microphone.You can test this by watching a video on YouTube.Confirm that your computer can play video.If you’re experiencing Telehealth issues on a laptop or desktop and you’ve already confirmed that you have the necessary equipment, try the following steps: To learn more, see What are the minimum requirements for successfully using SimplePractice? Note: If your device doesn’t meet the minimum requirements, the quality of your Telehealth appointments will be impacted. If multiple clinicians in your practice are on Telehealth calls simultaneously, we recommend a bandwidth over 35 mbps.A minimum dedicated 350kb/s per downloaded and uploaded stream to maintain a stable video connection.Using updated versions of Chrome, Firefox, or Safari for the SimplePractice web app.For best results, we recommend a bandwidth of 10 mbps or higher.We recommend a mobile device with iOS 13, Android 10, or newer.This can be used in place of a computer.Is a newer device that has been purchased in the last two years.Has a 2.5 GHz processor and 4 GB of RAM.To host high quality Telehealth sessions, you'll need the following equipment: For clients who are new to Telehealth, you can share our Getting started with Telehealth guide for clients. ![]() Note: If you're new to using Telehealth, see Getting started with Telehealth to learn how to prepare for your first call.
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